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Categories

Shipping & Returns

Shipping

Once you have completed your order, you will receive an automated email confirmation. If you do not receive this email (first check your email is correct and check your spam folder!) and payment has been recorded, please contact us.

Goods are usually shipped within 1-2 days (many will be shipped same day), and you will receive an automated "Awaiting Shipment" email when the order is packed, ready to ship. This will be changed to "Shipped" after the order is received by Australia Post or the courier and you will receive an email with the tracking information.

Online Course bookings - we will send you an additional email detailing course information and registration forms.

Shipping cost is per order (except for large /bulky items - see below). Our standard shipping method is by the Australia Post parcel service  or Express Post (depending on size, weight & destination). For your security we may require a signature for high-value items - if you are not home the postie will leave a card. If this is inconvenient you may wish to use your work address as the shipping address. Let us know in the Comments box at checkout if you want the parcel left if you are not home (and where).

If you need your item urgently, let us know.

For our local customers (within Victoria), we have the option for you to select “Local Pickup in store” - buy online to secure your purchase and let us know in the comment box when you would like to collect your item at our store, 37 Jetty Road Sandringham in Melbourne, and save on shipping.

Some large or bulky items (eg. paddles, sails, trolleys and carts) cannot be readily shipped through Australia Post or are expensive to ship. These items will be shipped by courier - please contact us for a shipping quote if you wish to purchase multiples of these items as the shipping cost is per item (rather than per order).

When will my order arrive?

Depending on the size of your parcel & where it is going, we will select Express Post or regular parcel post. Most smaller sized parcels sent outside Vic will go Express Post - generally delivered overnight to eastern capital cities, slightly longer to WA and regional areas. Regular Parcel Post varies with destination (see Australia Post website for estimates) - generally 4-8 days, but may be longer to regional areas or if delays are occurring due to events such as bushfires and COVID-19 which cause disruptions.

If your parcel has not arrived in 10 days:

 

Overseas Shipping

We will ship to overseas locations - please contact us to arrange a shipping quote and invoice (payment by Paypal prior to shipping).

Faulty Goods

If the product is faulty or defective (warranty claims), please contact us and email photos of the fault. 
In most cases where products are replaced, it is possible that we will not need the defective product back, unless the manufacturer/supplier/importer requests otherwise. Replacement and return postage is covered by the warranty (if a return is requested we will refund your postage).

Exchanges and Refunds of Goods

If your choice in a stocked item turns out to be not quite what you had in mind or is the wrong size or you have changed your mind - please contact us.

We will ask you to send it back to us within a reasonable time (unused - with tags and packaging intact) and we'll happily swap it or refund/store credit if we cannot provide a suitable replacement. The cost of getting the goods back to us is yours, and we will ask you to cover the cost of freighting any replacement back to you unless it’s our error (eg. we’ve sent you something different from what you have ordered).
In most cases it is easiest for you to include a self-addressed Australia Post satchel  - trackable (red-standard post or yellow Express Post) and we can then swap over by return mail.

Special orders

If you have requested a non-stocked item be bought in especially for you please consider sizing and other specifications carefully as we cannot return these back overseas if you change your mind. Generally we will only accept returns for goods that are faulty, not if you change your mind.