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Course Cancellations and Refunds

Courses,  Fees and Refund Policy

All courses, training, tours and kayak hire have moved to our new booking platform on Fareharbour. T&C's for these activities are available to view on this new site.
See our 
new booking platform for all matters relating to our courses & training.

 

Inclement Weather and Postponement

Inclement weather or other safety issues may result in changes to route or itinerary. This will be at the discretion of the East Coast Kayaking Leader.

We will attempt to rechedule your programme. If no reschedule is possible you will be provided with a refund.

 

Customer Satisfaction Guarantee

If you are not completely delighted with the course you have undertaken, we will refund your money!

Any applications for a refund, complaints or grievances should be submitted in writing to:
   The Operations Manager
   PO Box 7522
   Beaumaris VIC 3193

or email: roh@eastcoastkayaking.com

All submissions will be treated in confidence and dealt with in a timely manner. You will receive a written response.